Refund policy

Return and Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us at info@shopwarmglow.com within 14 days of delivery. Please include a photo of the item and a brief description of the issue — this helps us resolve it quickly without requiring you to ship anything back.

Once approved, we'll offer either a full refund or a free replacement, your choice.

Change of mind
If you simply changed your mind about an item, contact us within 14 days of delivery at info@shopwarmglow.com. Since our items are shipped directly from our fulfillment partners, we don't require physical returns for change-of-mind requests — instead, we'll work with you directly to find a fair solution, which may include a partial refund or store credit, depending on the situation.

Refunds
Once a refund is approved, it will be processed to your original payment method within 5–10 business days.

Non-returnable items
Due to hygiene and safety reasons, certain items (if applicable) may not be eligible for refund once used. We'll always let you know if this applies to your order.

Questions?
Reach out anytime at info@shopwarmglow.com — we're happy to help.